情繫港怡 
GHKConnect
GHK Connect is a monthly e-newsletter that bring you updates on Gleneagles Hospital Hong Kong and helps staff better understand the values we embrace.
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 TOPICS OF THE MONTH
◆ The first Gleneagles Clinical Updates Symposium
◆ Expanding service capacity with new CT scanner
◆ Further contributing to COVID-19 vaccine research and development
◆ Transforming and improving patient care through technological innovations
◆ Town Hall meeting
◆ Staff medical benefit case sharing
◆ Supporting the underserved
◆ Parkway Laboratory Services Central, Hong Kong website goes live
◆ Recent happenings
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Message from Chief Executive Officer
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Dear colleagues,
Over the years, our obstetrics and gynaecology services have won the hearts of many new parents. Our commitment to embracing high-touch and personalised approach in our care for expectant parents and babies has received further recognition in our recent winning of the “Family Top Brand 2023: Obstetrics and Gynaecology Services”. Kudos to our O&G team!
Leveraging our close partnership with various doctors and The University of Hong Kong, we have been working hard to build our capacity in providing advanced healthcare services and introducing novel technologies and treatment protocols to our patients. Our inaugural Gleneagles Clinical Updates Symposium held earlier this month offered an excellent platform for the directors of our 13 Specialist Service Centres to showcase the latest clinical development of their respective Centres and initiate insightful discussions with other participants. With the prime objective of providing the best possible patient care, I am excited about further broadening and deepening our exploration and collaboration with our doctors.
Further to our previous clinical trial with Sinovac, we have embarked on another trial of a COVID-19 DNA vaccine with HKU Clinical Trials Centre and Immuno Cure. The project will allow us to contribute to the advancement of COVID-19 vaccine research development and induce a positive impact on health protection for all of us. You might have also learnt from recent news coverage that GHK has sealed a partnership with the Hong Kong Science and Technology Parks Corporation, which I regard as another major step forward in transforming healthcare and enhancing patient care. With the HKSTP referring to GHK appropriate technology innovators based on our clinical service needs, we aspire to help translate more technological innovations into clinical adoptions which will push patient care to the next level.
As you should have known during the Town Hall meeting, Parkway Laboratory Services Central has come into service as a new member of the Gleneagles brand to provide accurate, high-quality, and efficient laboratory testing and pathology services. This will be followed by a plan to open the first Gleneagles Healthcare clinic in Wong Chuk Hang in Q3 2023 to further strengthen our service network. We are able to do these because you have helped us grow Gleneagles into a reputable brand, and I thank you all for your contribution to this hard-earned achievement.
Warm regards,
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The first Gleneagles Clinical Updates Symposium
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Expanding service capacity with new CT scanner
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Congratulations to our Radiology team on launching an additional, cutting-edge equipment!
To meet the increasing demand of Computed Tomography (CT) scans, especially on coronary artery scans, we are proud to bring SOMATOM Drive, our third CT scanner, to the department.
With this latest equipment designed to deliver CT scanning services of higher precision, flexibility and efficiency, patients will have access to better diagnosis outcomes and less waiting time.
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Further contributing to COVID-19 vaccine research and development
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GHK has joined hands with The University of Hong Kong and Immuno Cure BioTech to kick off a clinical trial of ICCOV, a COVID-19 DNA vaccine candidate. The trial aims to evaluate the immunogenicity and safety of ICCOV as a booster vaccine in healthy adults. We are proud to be part of this clinical research study and believe that it will provide valuable clinical data to help the development of novel vaccine technologies and the protection of people’s health.
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Transforming and improving patient care through technological innovations
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GHK has recently partnered with Hong Kong Science and Technology Parks Corporation (HKSTP) to foster technological innovation and facilitate its integration with patient care pathways. Through HKSTP’s MedTech Co-Create Programme, companies offering matching technologies that meet the specified needs of GHK are introduced to the hospital for possible clinical trial and/or adoption.
We believe that the partnership, which combines our medical expertise and clinical research capability with HKSTP’s biomedical technology ecosystem and expert network, will ultimately translate medical technological innovations into impactful healthcare solutions for patients.
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At the second Town Hall meeting of the year, staff gathered to hear updates on a spectrum of topics including the newly-launched Parkway Laboratory Services Central, Hong Kong, the upcoming primary care clinic business Gleneagles Healthcare, and the new office in Wong Chuk Hang. Also introduced was the new career pathway of Healthcare Assistants which forms part of the broader strategy for achieving sustainable manpower in the longer run. Staff were also briefed about the upcoming preparation work for the Australian Council on Healthcare Standards International (ACHSI) accreditation. We continued to promote the culture of embracing excellent service and presented Service Champions awards for Q1 2023 to three colleagues at the Town Hall.
 
 
 
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Service Champions Q1 2023
Staff receiving the highest number of patients’ compliments
  
Representative on behalf of Kwan Lai-yee Sheeren, Business Office,
Representative on behalf of Tong Yee-man Hidy, Sample Collection Centre,
Wong Sze-mun, Ward 6A
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Hand Hygiene Compliance – Outstanding Performance Awards Q1 2023
Outstanding Awards: Ward 3B, Ward 5A, Ward 5B, Ward 6A, Ward 6B, Ward 7A, Nursery/NICU/SCBU, Paediatric Ward, Radiology, Radiotherapy and Oncology Centre, Rehabilitation Centre, Sample Collection Centre, and 24-hour Outpatient and Emergency
Great Improvement Awards: Critical Care Centre, Cardiac Catherization & Intervention Centre and Operating Theatre
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Staff medical benefit case sharing
The new staff medical benefit plan has been offering staff and their families a number of enhanced benefits. Under the new scheme, staff can enjoy free choices of doctors, and their spouses and children can enjoy individual medical expense coverage. Claims under Hospitalisation and Surgical Benefits have been upgraded to a per year per disability basis. Supplementary Major Medical Benefits are also introduced to offer a more comprehensive coverage to staff.
We are pleased to receive positive feedback from our colleagues and would like to share with you a couple of case sharing.
 Sharing 1: “I underwent a surgery due to an illness and I was delighted that the final reimbursement amount exceeded $80,000 with 90% of the expenses successfully claimed. This really was beyond my expectation.
I received the reimbursement without a hassle in two to three weeks by simply submitting the relevant documents through the myBupa mobile app.
Moreover, this claim did not affect the benefits and claim quota of my dependents and they continued to seek consultations and claim for reimbursement when needed.”
Sharing 2:
“My stomach had been feeling unwell for a while. I went to a HealthNet doctor for consultation with the $20 co-payment.
After assessing my condition, the doctor suggested arranging an endoscopy and diagnostic imaging for further investigation. I was able to apply for pre-authorisation and got an approval from Bupa. All my check-ups related to this condition were fully covered by the medical plan.
I was delighted that I could choose the doctor and medical centre I preferred under the Bupa HealthNet for all the check-ups, and I only needed to pay $20 for the whole process.”
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Supporting the underserved
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Parkway Laboratory Services Central, Hong Kong website goes live
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As we welcome Parkway Laboratory Services Central, Hong Kong (PLS) as a new member of the Gleneagles family in Hong Kong, a PLS website was launched in early June to help promote the high-quality and efficient laboratory testing and pathological services it offers.
Click here to explore more.
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Patient Safety Forum – Incident Management
As part of GHK’s wider efforts in ensuring quality of care,
the “Patient Safety Forum – Incident Management” was hosted to help staff enrich their knowledge
in detecting, investigating and responding to incidents.
Light up lives via supporting organ donation
To promulgate the culture of organ donation, GHK liaised with the Department of Health (DH)
on the setting up of a promotional booth in the hospital to help staff and visitors
learn more about organ donation and register their wish to donate organs after death
in the DH's Centralised Organ Donation Register.
 
“Lunch & Learn”
At the “Lunch & Learn” workshop, colleagues gained practical tips on grooming
and make-up techniques which help them project a pleasant and professional image at workplace.
 
Promoting a safe workplace
The “Occupational Safety and Health (OSH) - Work Safe Behaviour Appreciations Programme” was launched to foster continuous improvement in our performance in OSH.
Congratulations to our winning colleagues who have contributed to
making GHK a safer and healthier workplace!
  
Shek Chun-kwan and Wong Tung-yan, Business Office; Fong Wan-ching, Clinic C
  
Cheung Suk-ping, Clinic K;
Leung Chi-ming Rick, Tsoi Chi-kin, Zheng Yanpang and Leung Siu-lin, Environmental Services;
 
Lau Shun-yu Otto, Li Chun-kit, Wang Xuemei and Huang Wenfeng, Food & Beverages
 
Leung Suk-man, Lin Wei-pin, Ng Ki-chun and Wu Yun-ki, Material Management
 
Wong Koon-sing, Leung Cho-kin, Fong Lee-wai and Li So-hung, Plant Operations; Li Oi-yi, Rehabilitation Centre
 
Chan Man-yee and Hung Pui-wan, Sample Collection Centre
 
He Ah-lai Chris and Lo Tsz-hin, Service Excellence; Xu Miaojian, Ward 5B
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