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Message from Chief Executive Officer
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Dear Colleagues,
Despite we are only one month into the new year, our energetic teams are already fully engaged, pushing ahead with fresh ideas and thoughts on how we may further elevate our services and achieve more growth.
We started the year with several new services. Many of you may have noticed that the freshly-reconfigured Clinic A on the G/F of Tower A came into service last week. By strategically integrating Orthopaedics, Neurology & Neurosurgery, ENT and Ophthalmology services, we are poised to provide patients with a more comprehensive and seamless care experience, while also making work processes smoother for our colleagues. At the same time, we are further expanding across the continuum of care with the launch of Gleneagles PharmaHome, our online pharmacy platform through which patients and the public can enjoy a more convenient and accessible way to purchase quality medications, home-use medical devices and supplements.
Earlier, I was delighted to join you in witnessing the start of a new chapter of “Uniquely Yours”, and to welcome three beloved “Gleneagles Buddies” — EchoTree, Bravo and Trusky. They embody our commitment to all of you. I truly believe that every voice deserves to be heard, every effort deserves recognition, and every talent deserves to be seen. The “Gleneagles Buddies” are now part of our hospital lobby, and I very much hope this appreciative and trusting culture will continue to strengthen the bonds of our Gleneagles family.
This month also marks the first anniversary of Gleneagles Oasis, our spiritual support service. It is a vivid representation of what the UY spirit embraces, reminding us that no need is ever too small to be cared for. My heartfelt thanks go to the teams that have provided support to patients, families and colleagues in their emotional, psychological and spiritual wellbeing over the past year. I also thank the team for their thoughtful planning and delivery of the Gleneagles Oasis Week.
Against the backdrop of rapidly-evolving healthcare and patients’ needs, our continuous drive to adopt data, AI and automation will remain central to how we optimise workflows, elevate patient experience, and free up more time for our colleagues to focus on caring for patients. The pilot launch of patient self-service kiosks marks an important step forward on this journey. This commitment to innovation and continuous improvement will stay high on our agenda in 2026 and beyond, as we work together to build a smarter Gleneagles that delivers more personalised care for all.
Warm regards,
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Clinic A unveils a fresh look for enhanced patient experience
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Happy 1st anniversary to Gleneagles Oasis!
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Care that makes every step lighter
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GHK’s effort to care for people and the community recognised
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Gleneagles team runs in support of Para‑athletes
Read more...
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Spreading Christmas joy with Children’s Cancer Foundation
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Gleneagles PharmaHome is now live!
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We are delighted to introduce Gleneagles PharmaHome, our new online pharmacy platform that makes medication and health products shopping easier than ever.
Customers can now quickly browse non-prescription products, choose home delivery or dispensary pick‑up, and enjoy a secure checkout experience — all on one platform.
Share Gleneagles PharmaHome with your patients, friends, and family now.
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Clinic A unveils a fresh look for enhanced patient experience
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Clinic A has officially opened to offer patients a modern, comfortable and seamless care experience. Located on the G/F of Tower A, it brings together Orthopaedics Surgery, Neurology & Neurosurgery, ENT and Ophthalmology services in one convenient, patient‑centred setting.
Thank you to all teams involved for your support in bringing this new clinic to life. We look forward to delivering an elevated patient journey.
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A new chapter of “Uniquely Yours” has begun. To mark this meaningful milestone in strengthening our UY spirit, a relaunch ceremony was held with the debut of three enlarged “Gleneagles Buddies”: EchoTree, Bravo, and Trusky, respectively symbolising understanding your needs, appreciating your hard work, and trusting your capabilities. These large Buddies are now on display at the hospital lobby for all to enjoy.
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The celebration continued with the premiere of a short animation, narrated by our CEO Dr Kenneth Tsang, sharing the essence and inspiration behind the initiative. Watch the video HERE.
Let us all continue to support and inspire one another! Your Touch, Our Glow. |
As tangible tokens of appreciation for our colleagues, exclusive blind‑box plush Buddies were prepared for every staff member.
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Happy 1st anniversary to Gleneagles Oasis!
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A little care goes a long way. As Gleneagles Oasis celebrated its first anniversary, we continued to bring comfort, strength, and connection to colleagues and patients through a series of heartfelt activities during the Gleneagles Oasis Week.
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Care that makes every step lighter
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With a passion to care, we walk beside every patient with compassion, professionalism and unwavering care. Check out the heartfelt sharing from a breast cancer survivor to learn more about her recovery journey with our dedicated Gleneagles’ team HERE.
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GHK’s effort to care for people and
the community recognised
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GHK is honoured to be named a Caring Company with Advanced Performance in the 2024/25 Caring Company Scheme organised by the Hong Kong Council of Social Service. The recognition affirms our commitment to corporate social responsibility and fostering a caring culture of care within the community.
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Gleneagles team runs in support of Para‑athletes
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Gleneagles is proud to support the Sports Association for the Physically Disabled of Hong Kong, China (HKSAPD) through the Standard Chartered Hong Kong Marathon Charity Programme 2026. As part of this initiative, Gleneagles sponsored a team of staff runners who took part in the 10km individual (non‑challenge) event, contributing to the development of sports for persons with disabilities, supporting athletes in preparing for international competitions.
A heartfelt thank‑you to our colleagues for championing this meaningful cause.
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Spreading Christmas joy with Children’s Cancer Foundation
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Our caring staff volunteers recently joined a Christmas event to share festive cheer with around 500 young patients and their families from the Children’s Cancer Foundation.
The children enjoyed interactive games, performances and thoughtful gifts. Thank you to all staff volunteers for making this meaningful celebration possible.
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Your vigilance is admired!
We are pleased to recognise our registered nurse Kaman Cheung from Ward 6B for receiving the recent “On-the-spot Recognition” award, in appreciation of her great attentiveness and vigilance, identifying a report discrepancy and taking prompt action to prevent potential risks.
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