情繫港怡
GHKConnect
GHK Connect is a monthly e-newsletter that brings you updates on GHK and helps staff better understand the values we embrace.
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 TOPICS OF THE MONTH
◆ Second Town Hall Meeting
◆ Let's support our hospital to grow!
◆ Gearing up for "War Game Fun Day"
◆ We Share, We TRUST
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Dear colleagues,
In May and June, with your great efforts, we continued to see positive patient feedback and sustained growth in patient volumes in most areas and managed to hit a number of all-time highs in inpatient admission, outpatient visit, day case, endoscopy, radiology and CVL in May 2019. These couldn’t have been possible without your excellent teamwork and persistent efforts at all times. My appreciation goes to all of you!
The provision of medical treatments to demonstrators has recently aroused a lot of discussions. Although GHK did not receive a large influx of patients during the period, I would like to make clear that in all circumstances, providing required care is our top priority and as always, we provide treatments to all patients based on their clinical needs and conditions, no matter their background or circumstances. To our frontline teams, thanks for being highly proactive in making ourselves ready for the possible surge in patients arising from last weeks’ events.
As our services continue to ramp up, ensuring that our nursing and support manpower also increases in tandem with the rise in patient volume remains at the top of our agenda. At the moment, we unfortunately need to sometimes decline admission requests from clinics and our A&E, which is preventing us from providing good patient service. A number of measures have been taken to encourage staff to introduce nurses to join us as well as to increase our attractiveness as a prospective employer in the market. Other than the referral incentive scheme, we have recently reviewed and adjusted the annual leave plan for nurses and allied health staff, bringing us more in line with and I believe quite attractive compared to other market players. We are also reviewing the recent HA compensation adjustments on support staff and will likely communicate our planned adjustments soon. We have also gathered staff feedback on many issues such as rostering, workplace environment etc and are in the process of implementing many valuable suggestions, as also communicated during last Town Hall meeting. This month we are also hosting a recruitment day in Causeway Bay, and I would like to take this opportunity to thank the different teams which have participated in organising and promoting this event.
It is encouraging to see that utilisation of our packages continues to be on a rise and more and more doctors are recommending our packages to patients. While we always look to expand our portfolio of packages, we have also been exploring way to make packages applicable to more patients. With the recent approval from the Food and Health Bureau’s on introducing individualised/customised packages, we aim to enhance the flexibility of our packages to help us better cater to patients’ conditions and needs which may not be fully met by the current standard packages. Relevant teams are working on the implementation details of this new type of packages and we will share with you more information in due course.
Developing more specialty centres is one of the priorities in our 3-year strategic plan and we have continued to make progress in realising this goal. Following the launch of the Joint Replacement Centre, we will be launching in July the Spine Centre which adopts a professorial-led and team-based model in collaboration with The University of Hong Kong. In the meantime, we have also received approvals from the Medical Council of Hong Kong to establish a few more specialty centres including the Musculoskeletal Tumour Centre and Kidney Stone Centre. Capitalising on the experience and expertise from some of our University professors and our highly specialised sessional doctors, it is our aim that GHK gradually builds its capacity and reputation as a hospital that is capable of performing highly-specialised procedures in certain specialties and sub-specialties.
Warmest congratulations again to Kimmy from endoscopy centre, Daniel from pharmacy and the nursing team from Orthopaedic Surgery Clinic who are voted the best “GHK Role Models”! These colleagues have demonstrated vividly the values and desired behaviours that we strive to encourage. They have certainly gone beyond their call of duty, took initiative and sought cooperation across departments and should be proud of this recognition. I hope that our role models will also play as our culture ambassadors and bring about a demonstrating effect among all colleagues in GHK. Please keep the spirit going, and hopefully, we will see more and more role models thriving in GHK, building our TRSUT culture.
Dirk Schraven
Chief Executive Officer
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GHK had its second town hall meeting of 2019 on 25 June during which our CEO Mr Dirk Schraven, together with relevant team heads, shared with staff progress we have made on various fronts including new services and initiatives, business growth, recent awards etc. Focus was placed on updating staff on the different initiatives taken to increase our nurse manpower to meet the rising service demand, new HR policy, new scheme to enhance staff engagement, and implementation of staff’s suggestions for improving work conditions.
The town hall was nicely wrapped up by award presentations for Hand Hygiene Compliance – Outstanding Performance, GHK Role Models and Service Champions.
A round of applause to our awardees of the Hand Hygiene Compliance – Outstanding Performance, GHK Role Models and Service Champions!
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Hand Hygiene Compliance – Outstanding Performance
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Outstanding Awards:
Specialist Outpatient Clinics,
Cardiovascular Lab, Radiology Department and Radiotherapy & Oncology Centre
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Great Improvement Awards:
Endoscopy Centre, Food & Beverage Department and Ward 7B
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Kimmy Chan, Endoscopy
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Daniel Lau, Pharmacy
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Ruby Pang, Esther Lam, Karen Ho
Orthopaedic Surgery Clinic
Our GHK Role Models who received the highest number of votes for having proactively demonstrated the desired behaviour and lived the TRUST values at work.
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Service Champions Q1 2019
Every quarter, staff who receive the largest number of patients’ compliments are
recognised and given the service champion pins.
Liana Tang, Brenda Chan, Poon Hei Tung,
Radiotherapy and Oncology Ward 3A Paediatrics Ward 3A Obstetrics
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Let’s support our hospital to grow!
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To enhance our capacity to meet the increasing service demand, a recruitment day for Nursing Department will be held on 29 June in Causeway Bay. We are recruiting various roles including Registered Nurse, Enrolled Nurse, Healthcare Assistant, Senior Operating Theatre Assistant/Operating Theatre Assistant etc. If you know someone who are interested in joining GHK, please refer them to GHK, and you may have the chance to get the HK$3,000 referral incentives!
Applicants can also register for on-day interviews. Please refer to GHK Facebook post dated 11 June for more information. A HK$25 Starbucks coupon will also be given to GHK staff who have referred eligible candidates for successful walk-in registration at the event.
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Gearing up for “War Game Fun Day”
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Organised by GHK Club, the first session of the War Game Fun Day was held on 23 June. Colleagues joined this indoor event and playfully competed against each other. Geared up in their combat outfit, colleagues had great fun and excitement in the games under the thematically designed ambience. For those who are joining the second and last War Game Fun Day session on 29 June, have fun!
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We Share, We TRUST
Meet our best GHK Role Models and see how they feel about receiving the awards.
 "I have never thought that I would be nominated as a GHK Role Model, not to mention being voted to be the top three. It is encouraging and motivating and I’m grateful for this recognition."
"I see 'Teamwork' as the most important among our TRUST values. It is understandable that a new hospital faces some challenges in its early stages, but we should stay positive, because there are always more solutions than problems. It will also create a happier work environment if we all work together and sort things out."
— Kimmy Chan, Endoscopy
"It is my great pleasure to have become one of the best GHK Role Models. I would like to thank everyone who voted for me and my nominator, Carol."
"I believe in our TRUST values and find them indispensable. 'Teamwork' is really important as it facilitates our work and fosters cooperation among departments; 'Respect' also applies to our colleagues who are as valuable as patients; 'Understanding' the situations of our patients and colleagues always bring mutual benefits; 'Service attitude' is essential in enhancing social interaction; and 'Taking initiative' makes every step of our service more customer and staff-orientated, which is a great step towards success."
"Let’s live the five TRUST values together to provide professional medical services to our customers, while building a friendly work environment!"
— Daniel Lau, Pharmacy
 "We are happy and honoured to have received this recognition and support from fellow colleagues of different departments."
"We will continue to take good care of our patients while bearing in mind our TRUST values as these play an important role in our jobs. We would like to encourage all colleagues to work hard together and live the values other than taking care of patients wholeheartedly, because our patients do feel and appreciate our efforts and passion."
— Karen Ho, Ruby Pang, Esther Lam
Orthopaedic Surgery Clinic
You’re invited
Got some inspiring stories or experiences to share with fellow colleagues? Get connected at ghkcc@gleneagles.hk and let us learn more about you and your interesting sharing.
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