情繫港怡 
GHKConnect
GHK connect is a monthly e-newsletter that bring you updates on GHK and helps
staff better understand the values we embrace.
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 TOPICS OF THE MONTH
◆ Day Ward opened as services ramp up
◆ Musculoskeletal Tumour Centre - further boosting our capability to provide highly-specialised care for patients
◆ Third Town Hall Meeting
◆ More than just mooncakes
◆ Recent happenings at GHK
◆ We Share, We TRUST
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Dear colleagues,
As we are gaining more and more support from patients and doctors, there have been signs of the need for greater capacity to admit patients. In tandem with our efforts in strengthen our manpower, we have been formulating solutions to address the increasing demand for inpatient beds. One of the initiatives taken to better manage our bed capacity is the launch of Day Ward, which provides day case services including surgical intervention, endoscopic procedures and non-invasive surgical treatments or investigations. This provision helps free up more beds for patients and doctors who request for inpatient service. We have seen smooth running of the Day Ward in its first week, and as the service matures, we will open more day beds. Introduction of Admission Lounge is another step taken to allow us to better manage turn-around time for inpatient beds and admission service. By offering patients a dedicated and comfortable space for services such as blood-taking and radiology before taking up a bed, ward staff can have more time to discharge patients and make the room ready for the next patient. We have been trying out the workflow with some cases and are ironing out some of the logistics to make the process smoother. We trust you will all support these new arrangements.
We have launched the Musculoskeletal Tumour Centre early this month, making it the third specialty centres after our Spine Centre and Joint Replacement Centre. The Centre is managed by an interdisciplinary team of experts that aims to ensure accurate diagnosis of and treatment for bone tumour and quality rehabilitation. Development of a few other centres of excellence is underway, these include the Centre for Advance Diagnostics for Lung Tumours, Peritoneal Malignancy Centre, and Peritoneal Dialysis Centre which will make us the second private hospital in the city to provide this service. These centres of excellence keeps us on track in building our reputation and competence in performing specialised and advanced procedures in the private market.
After some months of active recruitment and implementing initiatives focused on retaining quality staff, we are noting an upward trend of our Nursing manpower, which is a positive indication that our manpower is becoming more stable. Having said that, we are still working towards our target number of new staff such that the growing service demand is sufficiently met. Meanwhile, we will also be rolling out action plans base on input gathered from earlier Nursing focus groups. We have already made several changes to compensation and benefits, including leave and allowance structure. Efforts in making sure that we are an attractive place to work, which includes improvements in workflow, communication, consistency in leadership, better workplace conditions, etc, will be some of our priorities in the coming quarter. For example, upon receiving suggestion from our Nursing staff, we are putting in place an insurance support team to deal with difficult insurance pre-approvals in SOCs, A&E and the wards. Another example is that we are improving arrangements with Radiology to make bookings and patient transfer easier. We will also focus on automating more Nursing workflows, ensuring less paperwork in the wards. We will communicate more as measures are implemented. We are very thankful to everyone who provided input, which we treasure so we can prioritise the changes.
In the recent Town Hall Meeting, we explained to staff the different types of all-inclusive packages we are offering, including the latest introduction of “customised packages”. The pilot customised case we had earlier was proven smooth and efficient. We will progressively promote this offer to more patients and doctors as staff become more familiar with the protocol. We will also ensure better communication and training of Nursing staff in how packages work, inclusion lists, etc.
Social instability related to demonstrations in the past few months has inevitably brought some impact on our patient volume in some areas. We noted slight drop in our outpatient and health screening volume, and there were also fewer patients from the Mainland, although overall, we are still on a healthy growth trend. Riding on this topic, I would like to reassure you that we will continue to treat patients’ privacy with high integrity and that all patients will receive appropriate care as per their medical needs. Despite the unrest, I’m proud that we have continued to maintain high standards of patient care and services. I thank you all for your professionalism and dedication in always putting patients’ interests first in all circumstances.
Lastly, can I urge everyone who has not already done so, to complete the Culture Survey. It has been extended to 4 October and is crucial for the hospital leadership to set priorities for 2020. Thanks for your efforts!
Dirk Schraven
Chief Executive Officer
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Day Ward opened as services ramp up
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 To cope with the increasing demand for day-case services, the Day Ward was launched on 23 September. Located on 1/F in Tower A, the Day Ward provides a range of services such as surgical interventions, endoscopic procedures and non-invasive surgical treatments or investigation for patients aged 14 or above. Opening of the Ward also enhances our capacity to serve more inpatients. Special thanks to all colleagues who supported the launch of the service!
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Musculoskeletal Tumour Centre – further boosting our capability to provide highly-specialised care for patients
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The recently-launched Musculoskeletal Tumour Centre has marked an important step forward for GHK to provide highly-specialised care for patients with cancer conditions.
The Centre is managed by an interdisciplinary team of highly-experienced experts, consisting of orthopaedic oncologists, radiologists, pathologists, clinical oncologists, anaesthesiologists, specialists of other disciplines, nurses, and rehabilitation therapists. The dedicated team works closely together to provide accurate diagnosis and develop comprehensive treatment strategies, risk management protocol and quality rehabilitation for bone tumour patients. The team’s expertise and rich experience also help reduce the chance of delayed treatment and risks associated with misdiagnosis of the conditions.
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GHK’s third Town Hall Meeting of 2019 was held on 23 September during which our CEO Mr Dirk Schraven, together with relevant team heads, shared with staff the progress we have made on various fronts including business volume, new services and operations initiatives, manpower, new type of medical packages, mobile apps designed to support hospital growth, priorities for the coming quarter, etc.
During different occasions and through various channels, staff’s views on hospital operation and other work and staff-related topics are discussed and collected. At the Town Hall, Management team and departmental representatives took the opportunity to provide feedback to some of common questions raised by staff.
The town hall was nicely wrapped up by award presentations for Hand Hygiene Compliance – Outstanding Performance Awards, and Service Champions for Q2 2019.
If you did not make it to the meeting, you may want to check out the highlights of the session available on the Intranet.
Hand Hygiene Compliance
Outstanding Awards:
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Specialist Outpatient Clinics
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Cardiovascular Laboratory
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Ward 3A (Gynaecology)
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Radiology Department
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Great Improvement Awards:
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Ward 7A
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Ward 3A (Obstetrics)
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Paediatric Ward
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Endoscopy Centre
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24-hour Outpatient & Emergency
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Doctors
(who could not make themselves available)
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Service Champions Q2 2019
Every quarter, staff who receive the largest number of patients’ compliments
are recognised and given the service champion pins.
  
Karen Chu Eva Wan Poon Hei Tung
Ward 6B Ward 6B Ward 3A (O&G)
(Representative)
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On 12 September, over 400 excited colleagues gathered for a fun-filled celebration of the Mid-Autumn Festival. Among the different activities staged was the guessing of lantern riddles which is a must-do and staff’s all-time favourite. Colleagues who cracked the riddles and won the booth games were rewarded with gifts such as mini lanterns, stationeries, environment-friendly gadgets etc. Here are the snap shots that capture the happy moments we shared together!
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We Share, We TRUST
 Meet Joyce Ma, our Physiotherapist of Rehabilitation Centre. Learn more about her passion for her job and healthy lifestyle.
How would you describe yourself?
I’m an easy-going person and value harmony among people.
 Since when did you start practicing yoga?
I’ve been practicing yoga for around 20 years. I like this sports very much because it helps relax your mind. Other than controlling breathing patterns, yoga practices also help enhance your ability to stay focused and calm. Recently, I’ve found Pilates to be quite appropriate for rehabilitating patients, as the poses usually require immense muscle control which can strengthen the muscles and help speed up the recovery process.
Have you developed a healthy lifestyle since you were a kid?
I used to be actually quite chubby as a kid, I realised that the most effective way to stay healthy and fit while losing weight is exercising and I’ve been exercising regularly since then.
What do you enjoy the most working at GHK?
I’d say it’s the work flexibility, for example we have the opportunity to devise personalised rehabilitation exercises for different patients. There are relatively more cancer patients at GHK compared with other private hospitals, it’s a new experience for me as cancer patients are usually weaker and more depressed, unlike patients suffering from sports injury patients. It is extremely rewarding to see patients making step-by-step progress during the recovery journey, however long time it might take.
The Rehab team is always cheerful and energetic, what is the secret of creating such good working atmosphere?
It’s essential for us to stay positive and energetic at work, because we have to set good examples and motivate our patients. During lunch breaks, our team would also discuss with each other some patient cases we are handling, so we can tap each other’s experience and devise the best treatment plans for patients.
As an allied health professional, what are the major challenges you encounter at work?
Sometimes, it could be challenging to motivate patients to complete the rehabilitation exercises, especially when they are bit weak and sad during the early stage of recovery. We would usually take the initiative to communicate with their family members, invite them to work with us together and encourage the patients to do the exercises which is not as easy as one may think.
Any health tips you would like to share with fellow colleagues?
 I’ve always wanted to tell everyone that “having moved around all day at work doesn’t mean you’ve worked out”. People often refuse to go exercising after a long day of work, claiming that they’ve already moved a lot during the day, but that shouldn’t be considered as exercising at all. As healthcare professionals, it’s especially important for us to stay healthy and fit, both physically and psychologically, in order to take good care of our patients. It’s also important that we practise a diversified spectrum of sports activities to ensure that most parts of our body parts get exercised.
You’re invited
Got some inspiring stories or experiences to share with fellow colleagues? Get connected at ghkcc@gleneagles.hk and let us learn more about you and your interesting sharing.
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