GHK Connect – Issue No. 65 (December 2021)

Dear Colleagues,

I hope you had the opportunity to enjoy a merry and safe Christmas with your family and loved ones.

You may recall that I shared with you at our recent Town Hall meeting some of the key strategic directions GHK will be taking in the coming year and beyond. With the ultimate goal of building our brand and reputation, we will focus on three areas namely customer service, client advocacy and service consistency. In 2022 you will be seeing the launch of a series of service culture promotion programmes, and other initiatives will include using tools such as patient satisfaction surveys and Total Experience Index to help us attain high level of customer advocacy. We will take a more targeted approach to ensure service consistency, focusing on areas with the lowest satisfaction level, reducing abandoned call rate, regularising 5-Ups training for staff, developing “Friends of Gleneagles” service and more. Let us all work together to nurture GHK into a brand that we will all be proud of!

We have introduced a number of innovative systems and new services over the past year, and more recently, we have further expanded our inpatient service with the opening of 5A Private Day Ward. The Ward offers various private bed classes to take care of day patients who undergo surgical interventions, endoscopic procedures, non-invasive treatments, as well as clinical investigations. My appreciation goes to colleagues who have contributed to the planning and launching of this new Ward!

I am delighted to share that the advanced Versius minimally-invasive surgical robotic system has come into service this month. The fully-articulated robotic arms and real-time high-definition three-dimensional visualisation enable surgeons to perform surgeries with superior precision and control. Just earlier this month, our team has performed the first minimally-invasive gynaecological surgery with the system at GHK. This is a great milestone for us, and we will continue with our quest to leverage the latest technology to bring unparalleled clinical outcomes for patients.

Our hospital will only be able to progress if our staff are well looked after. With this in mind, we look to make GHK a place where there is open communication, your wellbeing is taken care of, and you feel engaged. I invite you to take part in the recently-launched Internal Communications Survey to let us understand better how we may foster more effective communication with you and create an even better working environment for you.

With 2021 drawing to a close, I send you my heartfelt appreciation for the remarkable achievements you have helped GHK make amid the challenges we have faced under the pandemic! As we usher in 2022 with new hopes, I wish you and your family a healthy and prosperous New Year!

Dr Kenneth Tsang
Chief Executive Officer

情繫港怡

GHKConnect