Dear Colleagues, 

Those of you who joined us at the recent Town Hall would have learnt that Intellect, a mobile app that offers mental health support, has been officially launched to all our staff in Hong Kong. We have been actively introducing various initiatives with the aim of offering a happy and fulfilling environment for everyone. Aptly echoing our Uniquely Yours spirit, this mental health service is another showcase of our commitment to taking care of your individual needs and total wellbeing while aspiring to cultivate a supportive and caring culture. I hope you will find the service useful, whether it is for improving your general wellness, or seeking timely and professional support that meets your needs. 

After months of planning and hard work by various teams, we will soon be piloting a remote care service programme through upgrading the vital signs feature in our patient app. Our existing patients and members of the community will be able to receive remote chronic diseases monitoring and follow-up services by a designated team of nurses and doctors. This meaningful initiative not only facilitates preventive care and early intervention for patients with early signs of chronic diseases, but also is in line with the government’s promulgation of preventive health which works to improve the health of our population and ease the burden on our healthcare system in the long run. Meanwhile, I am pleased to have learnt of your active participation in the naming competition of the programme. I look forward to seeing all the creative ideas from you! 

I always believe that good clinical services and advanced equipment can often be reproduced, but it’s never easy to replicate the genuine care and heart-warming interactions which are unique and come from within. The 4th IHH Service Week staged earlier reminded us of the importance of embracing caring hearts and empathy in our delivery of personalised healthcare. The keynote speaker’s sharing on how simplicity can bring a positive impact on patient experience was an inspiring one. I hope you have enjoyed it and have gained some insights into how it may be put into our daily service.  

Not long after our hospital’s 7th anniversary celebration, I was asked by some colleagues if our 5 Years of Service Award Presentation would continue – the answer was "Yes, and it will be in May." If you are among the award recipients this year, I look forward to expressing my gratitude to you in person for your continued support all these years! 


Warm regards,

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Service Excellence Awards 2023

           
Doctor: Dr Sham Chak-on Philip                                        Inpatient department: Ward 6A


Outpatient department: Clinic M (Chinese Medicine)

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Service Champions Q4 2023​ and Q1 2024

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Hand Hygiene Compliance – Outstanding Performance Awards Q4 2023 and Q1 2024